Contact Us

In accordance with the legal and regulatory requirements applicable to online gambling operators serving Australia, this Contact page for fairgocasino (accessed through fairgoo.com) is designed to provide users with clear, accurate, and fully compliant contact information. This section reflects strict adherence to the Interactive Gambling Act 2001 (Cth), relevant privacy laws, and consumer protection regulations, ensuring a transparent and accessible communication channel for all users through 2025. Comprehensive data integration guarantees that users can request assistance, lodge complaints, and exercise their rights effectively, with all communications handled in compliance with industry best practices and regional AU requirements.

How to Contact Us

• Contact Form: The online contact form is provided below to facilitate communication with the support team of fairgocasino via fairgoo.com. Users are required to submit their valid email address and a comprehensive description of their inquiry. This ensures both accurate identification and swift response cycles. All data submitted via the contact form will be processed in accordance with AU privacy laws and solely for the purpose of addressing your request.
• Support Email Address (AU Main Channel):
  • Email: [email protected]
  • Purpose: Use this support channel for all operational, technical, or account-related queries. All communications will be handled with confidentiality, respecting user rights as per Australian consumer protection and privacy law.
  • Availability: Support is available 24/7; fairgocasino is committed to resolving user issues promptly and transparently.
• Physical/Legal Address: The legal entity operating fairgocasino is registered as Deckmedia N.V., headquartered at Heelsumstraat 51 E-Commerce Park, Curaçao. Please note that this address is not intended for customer support or general user correspondence; for any legal notice submissions, written communication should reference the official company registered address.
• Live Chat & Phone: Live chat is the recommended channel for urgent assistance and is available directly on the fairgoo.com platform. As of June 2025, no direct phone support is provided; alternative channels will be indicated on the official website should this change.

Response Time Commitment: All contact requests, regardless of channel, will be acknowledged within one business day as per 2025 customer care standards. For operational efficiency and regulatory compliance, fairgocasino documents all user contact submissions in accordance with AU data protection obligations and retains records for at least 12 months, unless otherwise stipulated by law.

Regulatory & Compliance Statements (AU, 2025)

1. User Privacy and Data Protection: fairgocasino, accessed via fairgoo.com, is committed to full compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Any personal data provided through contact channels will be used exclusively to address the inquiry, and handled securely. No information will be disclosed to third parties except as required by law.
2. Responsible Gambling Support: If your inquiry relates to responsible gambling, self-exclusion, or player protection, specialist support is available. All communications are confidential, and users requesting responsible gambling assistance will receive priority processing, in line with AU best practices.
3. Dispute Resolution Procedures: Users who wish to submit a complaint or dispute must initially contact support through the official email or contact form. If a satisfactory resolution is not achieved within the legally prescribed period (no more than 21 days per AU guidelines, extended to 2025), users may escalate the matter in writing to the registered legal address. fairgocasino will inform users of their additional rights, including the possibility of lodging complaints with relevant AU regulatory authorities.
4. Legal Note on Licensing: As of 2025, the operational licensing status of Deckmedia N.V. remains under review, with some sources referencing Curaçao eGaming Authority oversight. Users are invited to request clarification of current licensing and regulatory arrangements via official contact channels. All responses will be made in compliance with AU truth-in-advertising laws and consumer rights statutes.

Contact Submission Form

Legal Disclaimers & User Protection (AU, 2025)

• Jurisdiction Disclaimer: fairgocasino, accessible via fairgoo.com, operates primarily for users located in Australia. Users from jurisdictions where online gambling is prohibited or restricted must refrain from using the contact facilities. It is the responsibility of users to ensure compliance with local laws before initiating any communication.
• Brand & Domain Notice: The fairgocasino brand is provided exclusively in connection with fairgoo.com. Any queries regarding authenticity, security, or protecting your interests against impersonation or fraud should be submitted immediately via the official contact channels.
• Limitations of Support: While reasonable efforts are made to respond promptly and resolve all user communications within the stated timeframes, fairgocasino and Deckmedia N.V. disclaim liability for delays or issues outside their control, including legal restrictions, internet disruptions, or third-party service failures, as provided by applicable law in Australia.

Regional Compliance Note (AU): All contact procedures and user support systems are implemented in line with the latest (2025) regulatory guidance from the Australian Communications and Media Authority (ACMA) and the Interactive Gambling Act. Any updates or changes mandated by legislation or regulator direction will be reflected on this page and in operational practice within 14 calendar days of effect.