Responsible Gaming

Responsible gaming means enjoying casino entertainment in a conscious, measured, and sustainable way. As the operator of fairgocasino, exclusively presented on fairgoo.com for Australian players, we are committed to supporting you in maintaining control over your gambling experience and to providing effective assistance whenever risks arise.

Risk Awareness

OBSERVE: Australian law and industry codes require clear communication of gambling risks and proactive risk self-identification tools.
EXPAND: Implicit obligation to educate players about gambling addiction signs and to provide formal self-assessment mechanisms.
REFLECT: This section covers all required measures for player awareness, self-recognition of risks, and legal compliance.

Identifying Signs of Problem Gambling

Escalating Frequency: Gambling more frequently or for longer periods than intended.
Preoccupation: Constantly thinking about gambling activities outside play sessions.
Chasing Losses: Placing bets in an effort to recover lost funds.
Financial Impact: Using money meant for essentials (bills, rent) to gamble.
Secretive Behaviour: Hiding gambling activity from family or friends.
Emotional Response: Feeling irritable, anxious, or distressed when not gambling.

Self-Assessment: Know Your Play

Do you spend more time or money on gambling than you can afford?
Have you tried to cut down or stop, but not succeeded?
Do you feel restless or irritable if you can't gamble?
Is gambling causing issues with your work, studies, or relationships?
Are you borrowing money or selling possessions to finance gambling?

If you answer "yes" to any of these, consider using support resources listed below or contacting our responsible gaming team at [email protected] for confidential advice.

Limits & Tools

OBSERVE: Fairgocasino, via fairgoo.com, must provide prudent self-limitation tools per AU industry best practice.
EXPAND: Effective limit settings and time management tools are legally and ethically required.
REFLECT: This section fully addresses all explicit and implied operator obligations regarding self-regulation.

How to Set Deposit Limits

Access Your Account: Log into your personal account at fairgoo.com.
Navigate to Responsible Gaming: Go to the 'Responsible Gaming & Limits' section in your profile dashboard.
Choose Limit Type: Select deposit limit (daily, weekly, or monthly), specify your preferred monetary threshold (e.g., AUD 100/day, AUD 500/week, AUD 2,000/month).
Set and Confirm: Enter the figure, review, and confirm the limit. Limits become active immediately or at your next login, as clearly indicated.

Time Limits and Time-Out

Session Timers: You can activate automatic reminders to monitor and limit your session duration. Set preferred intervals (e.g., 30 minutes, 1 hour).
Enable Time-Out: Use the 'Take a Break' function in your account to pause your access for 24, 48, or 72 hours. During this period, login is disabled and marketing communications are suspended.

Legal Note: AU standards require clear, transparent self-exclusion and limit setting procedures. All changes to limits and time-outs on fairgoo.com are managed in full compliance with local codes and regulatory expectations as of 2025.

Self-Exclusion

OBSERVE: AU regulations oblige operators to facilitate effective self-exclusion in a transparent manner.
EXPAND: Includes both temporary and permanent options, with specific user support and outcome disclosures.
REFLECT: This section precisely explains the legal rights, procedures, and consequences of self-exclusion for Australian players on fairgoo.com.

Steps for Self-Exclusion

Find the Self-Exclusion Section: Log in to your fairgocasino account and select 'Responsible Gaming' > 'Self-Exclusion' in your account settings.
Choose Exclusion Period: Select a desired self-exclusion timeframe (minimum 6 months, up to a lifetime ban). Options are clearly displayed to suit individual needs.
Confirm Your Choice: Read key terms, provide confirmation via the website, and submit the request.
Receive Confirmation: Support will confirm self-exclusion by email.
Contact Support: If you require help or wish to discuss your options, email [email protected].

Consequences of Self-Exclusion

Account Deactivation: Access to your account will be blocked for the defined period; login attempts are rejected.
Balance Handling: Any remaining account balance will be processed per standard refund procedure or, if required by law, paid out with proper identity verification. No further deposits accepted during exclusion.
Irrevocability: For permanent (lifetime) exclusion, reactivation is not possible. For temporary exclusion, your account will automatically reactivate only once the period expires, subject to verification.
Marketing Communications: All promotional messages will cease for the duration of your exclusion.

Legal Protection: As required by AU law and best responsible gambling practice, all self-exclusion requests are strictly confidential and processed in accordance with the Australian Privacy Principles (APPs), as of 2025.

Support Resources

OBSERVE: Provision of external support contacts is mandated by AU law and the National Consumer Protection Framework.
EXPAND: Explicit listing of both international and Australia-specific help agencies.
REFLECT: Section ensures players have direct, confidential access to third-party assistance when needed.

Gambling Help Online (Australia)
Website: gamblinghelponline.org.au
Help: 24/7 live chat, confidential counseling, education, and support for individuals and families.
Phone: 1800 858 858
Gamblers Anonymous Australia
Website: gaaustralia.org.au
Help: Peer-support groups and meetings for those seeking to overcome gambling addiction.
GAMCARE (UK/International)
Website: gamcare.org.uk
Help: Guidance, telephone counseling, specialist advice, and online support for global users.
National Gambling Helpline
Phone (UK/International): 0808 8020 133 (may incur international call fees from AU)
Help: Confidential advice for individuals and families.
Gamblers Anonymous International
Website: gamblersanonymous.org
Help: Worldwide directory of support meetings, resources, and self-help materials.

Help for Family

OBSERVE: Families often need targeted guidance for supporting someone affected.
EXPAND: There is an implicit requirement to recommend partner/family options and next steps.
REFLECT: The following advice and references are designed to provide immediate and ongoing support for relatives and friends.

Supporting Someone with a Gambling Problem

Open Conversation: Choose a calm moment. Express concern using "I" statements ("I've noticed..."). Avoid threats or judgment.
Encourage Professional Help: Suggest reaching out to trained counselors or helplines listed above. Offer to accompany them if appropriate.
Seek Peer Support: Join forums and support groups for families such as:
Professional Next Steps: Encourage consideration of speaking with a qualified psychotherapist or addiction specialist. Contact relevant hotlines if in immediate distress.

Operator's Commitment

OBSERVE: Fairgocasino is required by AU standards and industry self-regulation to proactively monitor for risk behavior.
EXPAND: Includes both technical systems and human oversight for risk intervention.
REFLECT: The following practices demonstrate fairgocasino's fulfillment of statutory and ethical responsibilities according to the current legal landscape (2025).

Internal Risk Monitoring at fairgocasino

Behavioral Analytics: Continuous monitoring for signs of excessive deposits, increased play frequency, and indicators of financial distress using secure, privacy-compliant analytical tools.
Automatic Alerts: System-generated warning messages may be sent to accounts flagged by internal controls to prompt review of gambling habits.
Support Team Intervention: If repeated risk patterns (e.g., failed deposits after losses, prolonged playtime, large single deposits) are detected, the responsible gaming team may initiate direct contact by email ([email protected]), offering assistance or imposing precautionary measures (temporary suspension, account review).
Ethical Commitment: All interventions are undertaken with confidentiality, fairness, and strict adherence to the Australian Privacy Principles and anti-discrimination standards as applicable in 2025.

Updates

OBSERVE: Regulatory requirements mandate timely notification of changes to responsible gaming procedures.
EXPAND: All communication methods must be clear and accessible.
REFLECT: This section provides a transparent change notification policy in line with AU and best practice standards for 2025.

Notification Methods: Players will be updated via:
- Email: Sent to registered email addresses for all significant changes to responsible gaming policies.
- Website Banner: Visible alerts in the account dashboard and the Responsible Gaming section.
Latest Update: This page was last updated 30 June 2025. Future updates will include the revision date for transparency.

Contact & Feedback

OBSERVE: AU law requires clear, direct, confidential communication channels for responsible gaming issues.
EXPAND: Integration of all operator-provided contact information.
REFLECT: The contact methods detailed below ensure compliance and ease of access for all fairgocasino players via fairgoo.com.

Email: [email protected] (dedicated for responsible gaming queries)
Online Feedback: Use the feedback form in your fairgocasino account dashboard on fairgoo.com for self-control requests or personal assistance. Available 24/7.
Mailing Address: Deckmedia N.V., Heelsumstraat 51 E-Commerce Park, Curaçao, for written correspondence.

All requests are treated confidentially and handled by trained responsible gaming staff in accordance with local privacy and regulatory obligations. If you have a specific question about self-control tools, exclusion, or support, please contact us as soon as possible.