Privacy Policy

This privacy policy explains how personal information is handled by fairgocasino for all users and visitors of fairgoo.com. It is required to inform you about the data we collect, its uses, your rights, and our protective measures, in accordance with Australian law and online gambling regulations. This policy applies to all players and website visitors interacting with fairgocasino via fairgoo.com. Effective date: 1 January 2025.

Who We Are

OBSERVE: fairgocasino is operated by Deckmedia N.V., referenced under important corporate data and operating on fairgoo.com. EXPAND: The headquarters and legal address are listed as Heelsumstraat 51 E-Commerce Park, Curaçao, with support communications via [email protected]. Regulatory and licensing status is noted as conflicting; operations principally target Australia. REFLECT: The following details ensure users understand the operator's identity and compliance contacts, including for privacy inquiries.

Legal Entity: Deckmedia N.V.
Headquarters / Legal Address: Heelsumstraat 51 E-Commerce Park, Curaçao
Website: fairgoo.com
Founded: 2017
Contact for Data Protection: For all data protection and privacy matters, please contact our Data Protection Officer at [email protected]. All inquiries should note fairgocasino as the subject of request.
Parent Company: Deckmedia N.V.
ABN/Registration Number: Not publicly specified as of 2025; available on demand or via legal request (reflecting international gaming sector transparency requirements).

What Personal Data We Collect

OBSERVE: AU law and industry standards require full disclosure of information categories collected. EXPAND: Data is collected via account registration, transaction processing, site usage, and support communications. REFLECT: The following categories cover explicit and implied collection obligations for fairgocasino users at fairgoo.com.

Personal Identification Data: Full name, date of birth, address, e-mail address, phone number, ID documents (for KYC/AML purposes)
Account and Transaction Data: Username, account identifiers, password hash (not plaintext), betting history, payment and withdrawal details, transaction records
Technical Data: IP address, device information (browser, OS), usage and login logs, location data (where legally permitted)
Behavioral Data: Site navigation, game activity, bet placement, clickstreams, time spent, and transactional analytics
Payment Data: Card/bank details (only as required for payment processing-never stored in full), payment processor tokens, transaction confirmation details
Cookies and Tracking: Session cookies, persistent cookies, third-party analytics and advertising cookies (see Cookies section)

Regional Compliance Note: Under the Australian Privacy Act 1988 (as amended), sensitive personal information (such as gaming behavior) is handled with increased care. All processing complies with applicable Commonwealth and state privacy requirements as of 2025.

Legal Basis for Processing

OBSERVE: Identify all legally recognised bases for data processing relevant to AU and gambling operations. EXPAND: Australian law and international best practice require transparency regarding consent, necessity, and legitimate interests. REFLECT: Each basis is described to comply with legal mandates and inform users of their legislative rights.

User Consent: Collected whenever you register, opt-in to marketing, or accept use of cookies. Consent may be withdrawn at any time (see Your Rights below).
Contractual Necessity: Processing is required to create and maintain your account, process your transactions, provide gaming services, and deliver support.
Legal Obligations: Data processing is required to fulfill regulatory, KYC (Know Your Customer), anti-money laundering, and tax obligations as mandated by applicable law and the Australian Communications and Media Authority (ACMA). Legal requirements also include record-keeping, fraud monitoring, and dispute resolution.
Legitimate Interests: Used for internal analytics, system security, quality improvements, anti-fraud protection, and service optimization-only where not overridden by your rights.

Regional Compliance Note: All processing is performed in accordance with the Australian Privacy Principles (APPs), state-specific obligations, and accepted rules for online gambling businesses serving Australia in 2025.

Purpose of Processing

OBSERVE: Industry and AU privacy requirements necessitate detailed explanations of data usage. EXPAND: The following primary purposes cover both core operations and supplementary analytics or marketing activities. REFLECT: All data processing by fairgocasino via fairgoo.com is strictly confined to these purposes.

Account Creation and Administration: Opening, managing, and maintaining player accounts; authentication and support; password recovery.
Gaming Services Provision: Hosting and operating online casino games; enabling participation in betting activities; processing deposits and withdrawals.
Regulatory Compliance and Security: Performing KYC, anti-fraud and anti-money laundering checks; fulfilling legal reporting duties to regulators and tax authorities.
Marketing and Communication: Sending promotional offers, newsletters, service updates, and customized marketing messages (only after explicit consent or as permitted by law).
Analytics and Service Improvement: Analysing aggregated data to optimize user experience, detect trends, and improve platform reliability.
Risk Management and Dispute Handling: Investigation and resolution of user complaints, chargebacks, fraud attempts, and operational incidents.

Disclosure & Sharing

OBSERVE: AU law and best practice require disclosure of third-party sharing scenarios. EXPAND: Sharing occurs with partners for operational, legal, and advertising purposes, with protections in place. REFLECT: Only data necessary for indicated purposes is shared, and never sold to third parties.

Payment Processors and Financial Partners: Data is shared with licensed payment providers for secure transaction processing, subject to strict confidentiality agreements.
Technology and Service Providers: Hosting, analytics, support, maintenance, security service providers-each contractually bound to process data only for fairgocasino purposes and under confidentiality.
Regulators and Law Enforcement: Where legally required, information may be disclosed to regulatory authorities (e.g., ACMA), financial intelligence units, or courts in Australia or Curaçao.
Affiliates and Marketing Networks: Shared only with explicit user consent or where permitted by AU law, for delivery of targeted marketing and conversion tracking.
Corporate Transactions: In the event of merger, acquisition, or sale of business assets, personal data may be disclosed to new owners or partners under continued privacy protections.

Protective Clause: All third parties receiving your information are contractually obliged to provide the same degree of data protection as described in this privacy policy. fairgocasino does not sell or rent your personal data.

International Transfers

OBSERVE: AU privacy law (APP 8) requires data export transparency. EXPAND: Data may be processed outside Australia-primarily in Curaçao or other countries where Deckmedia N.V. and service suppliers operate. REFLECT: International transfers are subject to strict protections, consistent with both AU regulations and major online gambling industry standards in 2025.

Regions of Transfer: Data may be transferred to Curaçao (primary hosting and business operations) and, on occasion, EU or US service providers.
Protection Measures: fairgocasino employs standard contractual clauses, data processing agreements, and vendor audits to ensure transferred data receives appropriate safeguards regardless of jurisdiction. In all cases, recipients are required to meet or exceed Australian privacy standards.
Legal Disclaimer: By using fairgoo.com, you consent to such international transfers as outlined here. Specific countries and further details can be provided upon request via [email protected].

Regional Compliance Note: International transfers comply with the Australian Privacy Principles and reflect ACMA guidance as of 2025.

Data Retention

OBSERVE: Defined retention periods and deletion criteria are mandatory under AU law and industry best practice. EXPAND: fairgocasino minimizes retention to what is legally required or operationally justified. REFLECT: The following schedule applies unless a longer period is mandated by applicable legislation or regulatory authority.

Personal Account Data: Retained for the duration of the active player account and for a period up to 5 years following account closure, to comply with KYC/AML and statutory record-keeping obligations.
Transaction and Payment Data: Retained up to 5 years after the final transaction, or as required by tax or financial regulations.
Technical Logs and Analytics Data: Aggregated and anonymized where possible; raw logs are kept for up to 2 years for security and audit purpose.
Marketing and Communications Data: Retained for as long as you are subscribed or until you withdraw consent.

Deletion Criteria: Data is securely erased or anonymized upon expiration of retention periods, user account closure, or upon verified user deletion request (unless retention is required for legal or dispute resolution purposes).

Your Rights

OBSERVE: The Australian Privacy Principles as well as international standards grant defined data subject rights. EXPAND: fairgocasino's policy enables you to exercise these rights across all operational areas of fairgoo.com. REFLECT: The procedures outlined meet the legal and practical needs of all AU customers in 2025.

Right to Access: You may request a copy of all personal data held about you.
Right to Correction: You may request correction of inaccurate or incomplete information at any time.
Right to Deletion: You may request deletion of your data, subject to certain regulatory retention requirements.
Right to Restrict Processing: You may ask us to halt certain types of processing, especially direct marketing, at any time.
Right to Object: You may object to processing carried out on legitimate interest grounds that override your own rights and freedoms.
Right to Data Portability: You may request your data in a portable, machine-readable format for use with another service provider.
Right to Withdraw Consent: Where consent is the basis for processing (e.g., marketing), you can withdraw it at any time via your account or by e-mailing [email protected].

All rights can be exercised by contacting our Data Protection Officer at [email protected]. Appropriate verification measures will be applied to protect your privacy.

Cookies & Tracking Technologies

OBSERVE: Disclosure of tracking tools and clear user controls are mandated by AU law and international good practice. EXPAND: fairgocasino uses trusted first- and third-party tracking solutions, only for stated legitimate purposes. REFLECT: Users are informed of use, purposes, and opt-out mechanisms in conformity with 2025 requirements.

Session Cookies: Enable core website functionality (e.g., logins, gameplay); automatically deleted after you close your browser.
Persistent Cookies: Used to remember your preferences and login status for a period defined by site settings; typically retained up to 12 months.
Third-party Cookies: Provided by analytics services (e.g., Google Analytics), advertising partners, and affiliates; used to analyze site traffic, measure effectiveness, and enable personalized content or marketing (with your consent where required).
Cookie Management: You can control use of cookies via your browser settings. Many features of fairgoo.com require cookies to function. You may also use the internal privacy panel (if available) for granular cookie preferences.

Regional Compliance Note: fairgocasino's cookie practices conform to the legal requirements for obtaining consent and disclosing usage, as per AU law in 2025. Full cookie details are available in the site's Cookie Policy or upon request.

Data Security

OBSERVE: Robust technical and organizational safeguards are demanded by AU law and global online gambling standards. EXPAND: fairgocasino systematically applies multilayered protections against unauthorized access, disclosure, and loss. REFLECT: The following describes principal measures in effect for all operations on fairgoo.com as of 2025.

Data Encryption: All personal and transactional data transmitted via fairgoo.com is protected using TLS/SSL encryption. Sensitive information is stored in encrypted format.
Access Controls: Access to personal data is limited strictly to authorized staff and contractors on a need-to-know basis, each bound by confidentiality agreements.
System Audits and Monitoring: Regular security audits, penetration testing, and real-time system monitoring protect against vulnerabilities, breaches, and misuse.
Organizational Protections: All staff receive mandatory privacy and security training; internal policies are reviewed annually and updated as needed to comply with changing legal obligations and industry best practice.
Incident Response: In the event of a data breach, affected users and regulators are notified promptly in accordance with the Australian Notifiable Data Breaches scheme and related law.

Protective Clause: Despite our efforts, no internet transmission or storage is completely secure. fairgocasino continuously improves its data security protocols in line with evolving threats and applicable AU regulatory guidance.

Complaints & Contacts

OBSERVE: AU requirements mandate clear complaint channels and transparent handling procedures. EXPAND: fairgocasino provides a single contact point for all inquiries and complaints regarding privacy or data use. REFLECT: Users are informed of both internal and (if unsatisfied) external escalation options.

Contact for Data Protection: All privacy-related queries, complaints, and subject access requests must be sent to our Data Protection Officer at [email protected]. Please include your username and concern for prompt assistance.
Complaint Resolution Procedure: We aim to respond to all privacy inquiries within 5 business days and to resolve formal complaints within 30 days. If you are unsatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) or seek independent legal remedy.

Regional Compliance Note: This complaints process is developed in accordance with the Australian Privacy Act and OAIC best practice standards current as of 2025.

Updates

OBSERVE: Transparency regarding changes to the privacy policy is required. EXPAND: Users must be informed of updates via appropriate channels. REFLECT: This ensures continued user awareness and compliance into 2025 and beyond.

We review and update this Privacy Policy regularly to reflect legal, operational, and technological developments. Any significant changes will be communicated via notifications on fairgoo.com, e-mail (where provided), or your user dashboard.
The current version takes effect as of 1 January 2025.
The last policy update was on 1 January 2025.

We encourage you to review this page periodically to stay informed of how fairgocasino at fairgoo.com protects your personal information.