Terms & Conditions

These Terms govern your relationship with the operator of fairgocasino, accessed exclusively via fairgoo.com, and set out the legal rights and obligations applicable to your use of the site and its services. Effective date: 1 January 2025.

Definitions

Operator: The legal entity responsible for managing and operating fairgocasino, accessed exclusively through fairgoo.com, currently managed by Deckmedia N.V., headquartered at Heelsumstraat 51 E-Commerce Park, Curaçao.
User/Player: Any individual who creates an account, accesses, or otherwise uses any services or features offered by fairgocasino at fairgoo.com.
Account: A registered profile allowing a User to participate in gaming, deposit or withdraw funds, claim bonuses, and access related services on fairgoo.com.
Bet: Any stake placed by a User on a game or event offered on fairgocasino.
Bonus: Promotional value (funds, spins, rewards) awarded by the Operator under specific conditions, subject to restrictions detailed in these Terms.
Wager: The act of staking money on a game or event via fairgocasino, including wagers with either deposited or bonus funds.
KYC (Know Your Customer): Verification processes undertaken by the Operator to confirm the identity and legal age of Users, as mandated by regulatory authorities.
Deposit/Withdrawal: The process of adding funds to, or removing funds from, a User's account using methods approved by the Operator.
Regulatory Authority: Any governmental or industry body with supervisory authority over online gambling activities, including those relating to Australia and, as applicable, Curaçao.

Account Registration

Eligibility and Age Requirements

Minimum Age: Users must be at least 18 years old to create an account and access any services on fairgocasino via fairgoo.com. The Operator reserves the right to request proof of age at any time and to suspend or close accounts if age requirements are not met.
Australian Regulatory Compliance: All users must comply with relevant Australian state/territory gambling laws. Registration is prohibited where online gambling is illegal or restricted.

Account Creation Process

Registration: Users must provide accurate and complete personal information including full legal name, date of birth, residential address, and a valid email address. Submission of false or misleading information will result in account suspension and potential forfeiture of funds.
Email Verification: The Operator requires Users to verify their email address during the registration process to activate their account. Unverified accounts may be suspended or deleted.
KYC Documentation: In accordance with industry standards and anti-money laundering obligations, Users must provide acceptable KYC documents upon request (e.g., government-issued photo ID, proof of address, payment method ownership).

User Obligations

Accuracy of Data: Users are responsible for ensuring all information provided is truthful and up-to-date. Changes in personal information must be reported promptly to the Operator.
Password Security: Users must maintain the confidentiality of their account credentials. The Operator is not liable for losses resulting from unauthorised access due to User negligence.
One Account Rule: Each individual may register and operate only one account. Multiple accounts per User may result in restriction or closure of all related accounts and forfeiture of winnings.

Regional Compliance Note: These procedures are aligned with AU anti-money laundering and consumer protection laws. All User information is processed as per the Privacy & Data Protection provisions detailed herein.

Betting & Gameplay Rules

Bet Placement and Limits

Types of Bets: Users may place real-money wagers or bonus-based bets on casino games available at fairgocasino, accessible via fairgoo.com.
Minimum/Maximum Bets: The Operator sets minimum and maximum bet amounts for individual games and events. Details are available within each game or upon request.
Processing of Bets: All bets are considered final once placed and cannot be cancelled or modified except where technical faults occur due to Operator error, or as allowed by AU consumer law.
Changes & Cancellations: In the event of technical errors or system faults, the Operator reserves the right to cancel or void affected bets, with any associated funds refunded at its discretion subject to regulatory obligations.

Player Conduct and Fair Play

Code of Conduct: All Users must conduct themselves in a respectful, non-abusive manner in any game, live chat, or community feature. Insults, offensive content, and harassment are strictly prohibited.
Anti-Fraud Policy: Any attempt to cheat, use automated systems/bot software, collude, or engage in fraudulent activities, including manipulation of game outcomes or misuse of bonuses, will result in immediate account suspension and revocation of winnings.
Game Malfunction: In the event of a game malfunction, all affected bets are deemed void. Affected funds may be refunded as per Operator policy and legal requirements.

Regional Compliance Note: These rules are set to meet fair gaming standards and consumer rights under AU law and applicable global best practices.

Bonus Terms

Activation and Wagering Requirements

Bonus Activation: Bonus offers are valid only for eligible Users and must be activated according to the specific terms provided with each promotion (e.g., opt-in, deposit, bonus code entry). Only one bonus may be active per User at any given time unless otherwise expressly stated.
Wagering Rules: All bonuses are subject to wagering requirements, typically expressed as a multiplier of the bonus and/or deposit amount (e.g., 30x), to be completed within the timeframe specified in each bonus offer. Unless stated otherwise, all wagering requirements must be met within 30 days of bonus activation (or as updated for AU promotions with 2025 timeframes).
Eligible Games: Not all games contribute equally to wagering requirements. Restricted or excluded games are listed within individual promotion terms. Bets on excluded games will not contribute to wagering requirements and may result in voiding the bonus.

Prohibited Practices and Policy on Combinability

Bonus Abuse: The following are strictly prohibited and may result in bonus or winnings forfeiture:
- Creating multiple accounts to redeem offers more than once;
- Strategies aimed solely at meeting wagering requirements without real play ("bonus hedging");
- Collusion or fraudulent behavior related to bonus redemption or play.
Combining Promotions: Unless explicitly permitted by the Operator, Users may not combine multiple bonuses or promotional offers (including free spins, cashback, deposit matches) on a single account simultaneously.
Bonus Adjustments: The Operator reserves the right to modify, suspend, or withdraw bonus offers at its discretion, and to settle any disputes regarding bonus eligibility or use in accordance with these Terms and applicable law.

Regional Compliance Note: Bonus advertising and distribution practices have been adapted to comply with Australian consumer law and advertising codes effective 2025, including clear disclosure of all material terms and responsible gambling messaging.

Payments & Withdrawals

Deposits

Accepted Methods: The Operator accepts deposits via approved payment methods, which may include credit/debit cards, e-wallets, bank transfers, and select cryptocurrencies. Availability of methods may vary for AU Users and is subject to regulatory approval.
Deposit Limits & Fees: Minimum and maximum deposit amounts apply per transaction as outlined in the cashier section of fairgoo.com. The Operator does not charge deposit fees, but payment providers may impose third-party fees.
Processing Times: Deposits are usually credited instantly. In rare cases, delays may occur due to provider or system checks.

Withdrawals

Eligibility & KYC: Withdrawals may only be made to verified accounts, following successful completion of KYC procedures. The Operator may, at its discretion, request additional verification prior to any withdrawal.
Withdrawal Limits: Daily, weekly, or monthly withdrawal limits may apply. Full details are displayed in the cashier section and may be updated to comply with responsible gambling protocols and AU regulations.
Withdrawal Methods & Fees: Withdrawals must, wherever possible, be processed via the same payment method used for deposit. The Operator does not charge withdrawal fees, but third-party charges may apply.
Processing Times: Withdrawals are typically processed within 1-5 business days after all verification requirements are satisfied, subject to banking or technical delays outside the Operator's control.
Refunds and Reversals: Bets placed cannot be refunded or reversed unless due to technical malfunction or as mandated by applicable law. Bonus funds may be revoked if Terms are violated or at the Operator's discretion in the event of abuse or fraud.

Regional Compliance Note: All payment processing adheres to AU taxation, AML, and consumer protection laws. The Operator does not process transactions in violation of any applicable law.

Limitation of Liability

Operator Obligations: The Operator undertakes to provide a fair, safe, and secure gaming environment, and to ensure that game results are generated and recorded accurately by certified software.
Exclusions of Liability: The Operator disclaims liability for any losses or damages resulting from:
- Technical malfunctions, interruptions, or network failures impacting gameplay;
- Errors or omissions in posted information, provided they are not the result of gross negligence or wilful misconduct;
- Actions taken by Users in violation of these Terms or applicable law.
Maximum Compensation: In all cases, the maximum liability of the Operator to any User for any claim shall not exceed the lesser of the actual amount wagered or the net winnings on the disputed bet, to the extent permitted by Australia's consumer protection laws.
Third-Party Services: The Operator is not responsible for the acts or omissions of third-party service providers, including payment processors and software suppliers.

Regional Compliance Note: These exclusions are subject to statutory guarantees established under Australian Consumer Law which cannot be excluded by contract.

Intellectual Property Rights

Ownership: All content, trademarks, graphics, site layout, and software of fairgocasino, as accessed through fairgoo.com, are the exclusive property of the Operator or its licensors and are protected by international copyright and intellectual property laws.
Prohibited Uses: Users may not copy, reproduce, modify, distribute, or publicly display any content or software from fairgoog.com without express prior written permission from the Operator.
License Limitation: Use of fairgoo.com and its contents is limited to personal, non-commercial entertainment purposes. All rights not expressly granted herein are reserved.

Privacy & Data Protection

Data Collection and Processing: Personal information is collected, stored, and used strictly in accordance with the Privacy Policy available on fairgoo.com.
Compliance: All data is processed in accordance with the Australian Privacy Act 1988 (Cth), General Data Protection Regulation (as applicable), and other relevant privacy laws.
Information Rights: Users may request access to, correction, or deletion of their personal information as set out in the Privacy Policy.

Changes to Terms

Modification Procedure: The Operator reserves the right to amend these Terms at any time. Changes will become effective upon publication on fairgoo.com or upon Users being notified via email or prominent on-site banner notifications.
User Rights: If a User disagrees with any updated Terms, they must discontinue use of fairgocasino immediately. Continued use of the site constitutes acceptance of the revised Terms.
Archival Access: Previous versions of these Terms may be made available upon request for reference.

Termination & Suspension

Grounds for Suspension or Termination

Breach of Terms: The Operator may suspend or close User accounts at its discretion if a breach of these Terms or applicable law is suspected.
Fraud, Abuse, or Misconduct: Accounts involved in fraudulent, abusive, or criminal activity may be terminated immediately and without notice, with forfeiture of funds as permitted by law.
Inactivity: Accounts inactive for an extended period (typically 12 months or more) may be closed in accordance with Operator policy and applicable regulations.

Procedure and User Notification

Notification: Users will receive notice of suspension or termination with reasons provided, except where prohibited by law or ongoing investigation.
Refund Policy: Any remaining balances, less any amounts owed, will be returned to the User using a previously verified payment method unless prohibited by law or due to fraudulent or unlawful activity. Bonus funds may be forfeited in cases of breach or abuse.
Appeal Process: Users may contact support to request review or appeal any account action. The Operator will respond within a reasonable timeframe consistent with AU consumer law requirements.

Governing Law & Jurisdiction

Applicable Law: These Terms and all related matters are governed by the laws of Australia, taking account of mandatory statutory protections and any public policy requirements, regardless of conflicting information about offshore licensing.
Jurisdiction: Any disputes shall, insofar as permitted by local legislation, be subject to the exclusive jurisdiction of the courts of Australia. Where amicable settlement is not possible, Users may elect to pursue resolution via court or, if mutually agreed, by confidential binding arbitration conducted in accordance with rules applicable in the relevant state or territory.
Regulatory Authority: In case of unresolved disputes, Users may have the right to refer matters to relevant AU regulatory or consumer bodies.

Regional Compliance Note: This section is adapted to ensure full legal effect in Australia regardless of the Operator's offshore registration status. No reliance is placed on Curaçao regulation for AU residents.

Contact Information

Customer Support Email: [email protected]
Operator Legal Address: Heelsumstraat 51 E-Commerce Park, Curaçao
Official Website: fairgoo.com

For all support requests, dispute resolutions, or legal correspondence, please contact the Operator via the details above. Additional contact information may be provided upon request or as updated on fairgoo.com.